Terms of Service – Elanza de Look Salon & Spa

Welcome to the online booking platform of Elanza de Look Salon & Spa. By using our website, booking system, or any related services, you agree to the following Terms of Service.

1. Use of Our Services

By accessing or using our website, you agree to:

• Provide accurate and truthful information while booking.
• Use the platform only for legitimate appointment requests.
• Not engage in any misuse, fraud, or disruption of our services.

We reserve the right to refuse service or cancel bookings if misuse is detected.

2. Appointments & Cancellations

• Appointments can be booked through our website, WhatsApp, or in person.
• Any cancellation or rescheduling should be communicated as early as possible.
• Late cancellations (within 24 hours of the appointment time) may incur a fee as per our cancellation policy.
• No-shows may be charged up to 100% of the service value.

3. User Accounts & Google/Facebook Login

You may log in using Google/Facebook Login. By doing so, you allow us to access:

• Your public profile (name, profile photo)
• Your email address (if provided by Google/Facebook)

This information is used only for managing your bookings, sending confirmations, and improving your experience. We do not access any other data from your Google/Facebook account.

4. Personal Information & Data Use

Your contact details (name, mobile number, email) are collected to:

• Confirm your appointment
• Send updates, reminders, or changes
• Provide customer support
• Improve overall service quality

We do not share or sell your data to third parties for marketing purposes. For full details, please refer to our Privacy Policy.

5. Payments

• Some services may require advance payment or deposit.
• All payments made through our platform or at the salon are non-refundable unless otherwise stated.

6. Service Disclaimer

• Service times are approximate and may vary based on hair/skin condition and staff availability.
• Results may differ based on individual client conditions.
• We encourage clients to inform us of allergies, sensitivities, or medical concerns before service.

7. Changes to Services & Pricing

We may update or modify:

• Service menu
• Prices
• Operating hours
• Policies

These changes will be posted on our website. Continued use of our platform implies acceptance of updated terms.

8. Limitation of Liability

Elanza de Look Salon & Spa is not liable for:

• Losses due to appointment delays.
• Reactions or outcomes caused by undisclosed allergies or health conditions.
• Third-party service interruptions (e.g., network, hosting, payment gateway).

9. Contact Information

For questions regarding these Terms of Service, contact us:

Elanza de Look Salon & Spa
Email: elanzadelook@gmail.com
Phone: 8459220960 / 8668648675